Customer Service Rep.
Job DescriptionCustomer Service RepresentativeJob
Summary:
A Customer Service Representative will provide product/service information, answer questions, quote product lead-times, entering pricing or PO's, resolve any emerging problems that our customer accounts might face with accuracy and efficiencyBecome intimately familiar with our product line and common customer concerns Learn the ins and outs of our AS400 system Follow Customer Service Standard Work and any other responsibilities that may be added to the job Answer customer questions, assist with order modifications, and resolve any customer concerns in a friendly and professional manner Work one on one with customers to provide solutions to problems Work virtually or over telephone with our shipping team and shipping providers to help resolve issues with customer shipments Keep detailed notes / organization of customer interactions, and following up with customers or team members as needed Manage incoming customer phone calls and emails Identify and assess customers' needs to achieve the highest level of satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communications Provide accurate, valid, and complete information by using standard procedures Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Participation in process improvement teams Maintain Customer Profile Information and Pricing Backup other Customer Service colleagues during absences and vacation Follow communication procedures, guidelines, and policiesRequirementsRequirements and skillsPreferred customer support experience or experience as a Customer Service Representative Strong phone contact handling skills and active listening Professional skills in written communication Excellent communication and presentation skills Customer orientation and ability to adapt to fast paced environments Ability to multi-task, prioritize, and manage time effectively An adaptive learner and self-starter A great problem solver with a friendly and positive attitude Proficient at multitasking, prioritizing and managing time Prepared to handle a constant flow of emails / messages from customers and team members at times of high volume Has previous customer service experience and AS400/I5 experience (preferred but not required) A passion for providing outstanding customer service 4-year degree preferred Ability to work occasional overtime, as nee Recommended Skills Active Listening Adaptability Business Process Improvement Customer Service Friendliness Multitasking Apply to this job.
Think you're the perfect candidate? Apply on company site $('.
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on('click', function (event) window.
ExternalApply = window.
open('/interstitial?jobdid=j3p2v171ngt6qjdjkjl', 'ExternalApply-j3p2v171ngt6qjdjkjl'); ); Estimated Salary: $20 to $28 per hour based on qualifications.
Summary:
A Customer Service Representative will provide product/service information, answer questions, quote product lead-times, entering pricing or PO's, resolve any emerging problems that our customer accounts might face with accuracy and efficiencyBecome intimately familiar with our product line and common customer concerns Learn the ins and outs of our AS400 system Follow Customer Service Standard Work and any other responsibilities that may be added to the job Answer customer questions, assist with order modifications, and resolve any customer concerns in a friendly and professional manner Work one on one with customers to provide solutions to problems Work virtually or over telephone with our shipping team and shipping providers to help resolve issues with customer shipments Keep detailed notes / organization of customer interactions, and following up with customers or team members as needed Manage incoming customer phone calls and emails Identify and assess customers' needs to achieve the highest level of satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communications Provide accurate, valid, and complete information by using standard procedures Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Participation in process improvement teams Maintain Customer Profile Information and Pricing Backup other Customer Service colleagues during absences and vacation Follow communication procedures, guidelines, and policiesRequirementsRequirements and skillsPreferred customer support experience or experience as a Customer Service Representative Strong phone contact handling skills and active listening Professional skills in written communication Excellent communication and presentation skills Customer orientation and ability to adapt to fast paced environments Ability to multi-task, prioritize, and manage time effectively An adaptive learner and self-starter A great problem solver with a friendly and positive attitude Proficient at multitasking, prioritizing and managing time Prepared to handle a constant flow of emails / messages from customers and team members at times of high volume Has previous customer service experience and AS400/I5 experience (preferred but not required) A passion for providing outstanding customer service 4-year degree preferred Ability to work occasional overtime, as nee Recommended Skills Active Listening Adaptability Business Process Improvement Customer Service Friendliness Multitasking Apply to this job.
Think you're the perfect candidate? Apply on company site $('.
external-apply-email-saved').
on('click', function (event) window.
ExternalApply = window.
open('/interstitial?jobdid=j3p2v171ngt6qjdjkjl', 'ExternalApply-j3p2v171ngt6qjdjkjl'); ); Estimated Salary: $20 to $28 per hour based on qualifications.
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