Emergency Dispatcher/Customer Service
Blue Ridge Monitoring Blue Ridge Monitoring Anderson, SC Anderson, SC Full-time Full-time $14 - $15 an hour $14 - $15 an hour Blue Ridge Monitoring is currently hiring Dispatcher/Customer Service for our alarm monitoring center.
Blue Ridge Monitoring - Anderson, SCrecently obtained the prestigious TMA Five Diamond Monitoring Center designation.
This designation is granted annually to monitoring centers that satisfy all of the requirements of the five points of excellence:
Commitment to ongoing job-related education and testing by having 100% of its monitoring center operators certified using the TMA online training series on industry best practices.
Commitment to random inspections and quality criteria standards by a nationally recognized testing laboratory such as FM Approvals, Intertek/ETL and UL.
Commitment to raising the industry standards through TMA membership and participation in its activities.
Commitment to reducing false dispatches.
Commitment to the highest levels of customer service.
Primary duties and responsibilities include:
Responding, notifying, verifying and dispatching police/fire assistance for our customer's homes and businesses in accordance with industry standards.
Answering all incoming calls.
Notifying customers of non-emergency signals.
Building relationships of trust and interactive communications with all our customers.
Processing basic changes to customer accounts.
Qualifications:
Experience in customer service and solid phone skills.
Excellent customer relationships, conflict resolution, decision making and service skills.
Must be able to maintain composure and have a positive professional attitude while completing assignments in stressful and turbulent situations.
Strong computer skills able to type 40 words per minute.
Must have high school diploma or GED.
Excellent verbal, listening and written communication skills Must successfully pass SLED background check and drug screen.
Must work 12 hour shift (7-7) Two days on, Three days off, Two days on, Two days off then Three days on and repeat.
Training:
3 weeks Competitive benefits including health insurance, dental, vision, disability and life.
Paid Time Off.
If you meet our qualification, please respond to this ad.
' ' Work Remotely No Job Type:
Full-time Pay:
$14.
00 - $15.
00 per hour Expected hours:
36 - 48 per week
Benefits:
401(k) Dental insurance Employee assistance program Employee discount Health insurance Life insurance Paid time off Professional development assistance Referral program Vision insurance Schedule:
12 hour shift Day shift Holidays Night shift On call Overnight shift Overtime Weekends as needed COVID-19 considerations:
NO customers allowed in the building.
Ability to commute/relocate:
Anderson, SC 29621:
Reliably commute or planning to relocate before starting work (Required) Application Question(s):
Are you willing to undergo a background check and Drug screening, in accordance with local law/regulations? Education:
High school or equivalent (Required)
Experience:
Customer Service:
2 years (Required) Shift availability:
Overnight Shift (Preferred) Day Shift (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Blue Ridge Monitoring - Anderson, SCrecently obtained the prestigious TMA Five Diamond Monitoring Center designation.
This designation is granted annually to monitoring centers that satisfy all of the requirements of the five points of excellence:
Commitment to ongoing job-related education and testing by having 100% of its monitoring center operators certified using the TMA online training series on industry best practices.
Commitment to random inspections and quality criteria standards by a nationally recognized testing laboratory such as FM Approvals, Intertek/ETL and UL.
Commitment to raising the industry standards through TMA membership and participation in its activities.
Commitment to reducing false dispatches.
Commitment to the highest levels of customer service.
Primary duties and responsibilities include:
Responding, notifying, verifying and dispatching police/fire assistance for our customer's homes and businesses in accordance with industry standards.
Answering all incoming calls.
Notifying customers of non-emergency signals.
Building relationships of trust and interactive communications with all our customers.
Processing basic changes to customer accounts.
Qualifications:
Experience in customer service and solid phone skills.
Excellent customer relationships, conflict resolution, decision making and service skills.
Must be able to maintain composure and have a positive professional attitude while completing assignments in stressful and turbulent situations.
Strong computer skills able to type 40 words per minute.
Must have high school diploma or GED.
Excellent verbal, listening and written communication skills Must successfully pass SLED background check and drug screen.
Must work 12 hour shift (7-7) Two days on, Three days off, Two days on, Two days off then Three days on and repeat.
Training:
3 weeks Competitive benefits including health insurance, dental, vision, disability and life.
Paid Time Off.
If you meet our qualification, please respond to this ad.
' ' Work Remotely No Job Type:
Full-time Pay:
$14.
00 - $15.
00 per hour Expected hours:
36 - 48 per week
Benefits:
401(k) Dental insurance Employee assistance program Employee discount Health insurance Life insurance Paid time off Professional development assistance Referral program Vision insurance Schedule:
12 hour shift Day shift Holidays Night shift On call Overnight shift Overtime Weekends as needed COVID-19 considerations:
NO customers allowed in the building.
Ability to commute/relocate:
Anderson, SC 29621:
Reliably commute or planning to relocate before starting work (Required) Application Question(s):
Are you willing to undergo a background check and Drug screening, in accordance with local law/regulations? Education:
High school or equivalent (Required)
Experience:
Customer Service:
2 years (Required) Shift availability:
Overnight Shift (Preferred) Day Shift (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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